Frequently asked questions
A menu item I expect is missing — why?
Two possible reasons: the module it belongs to isn't in your hospital's plan (Lab, Pharmacy, OT, IPD need Growth; Finance, HRM, Analytics need Enterprise; Telemedicine is a separate add-on), or your role doesn't have the permission. Check your plan & modules first, then roles.
The app sent me back to the login screen after I clicked something.
Usually a permission you don't hold, or a session that needs refreshing. Sign in again; if it keeps happening on the same screen, tell your administrator — it's a permission or a plan/module matter to sort out.
I can't triage / start the patient — "payment must be cleared".
That's the payment gate. Collect the consultation fee on the patient's invoice chip → Collect payment; once it reads Paid, you can proceed.
What's the difference between a PAT_ and an HPAT_ patient?
PAT_ is a platform patient with an app login; HPAT_ is a hospital walk-in with
no login. Both work everywhere; the app shows a badge. See Patients.
I recorded a cash payment but the money isn't showing.
If you don't hold the verify permission, your payment is held pending verification. An administrator approves it under Finance → Payment Verifications, and then it counts. See Billing.
Why can't I discharge an inpatient?
By design, only a doctor can discharge. Administrators are excluded from that step. See IPD.
The Bed (or Doctor, or Test) picker is empty.
The underlying data isn't set up yet. Beds come from Clinical setup → Wards & Beds; doctors need a department and availability; lab tests come from the catalogue.
Adding an OT room fails validation.
Known issue: leave the equipment field blank when creating the room. See Clinical setup.
How do I refund a patient?
Depends how they paid. Online payments → Request refund on the invoice (processed by ZenhCare super admins). Cash → handle at the desk per your refund policy. See Finance → Refunds.
Where do I set consultation fees?
In Clinical setup → Fees & the payment gate — first-visit and follow-up fees, plus the payment-gate rules.
Who do I ask to enable a module?
Your hospital administrator, who manages the subscription. Modules unlock by upgrading your plan (Starter → Growth → Enterprise); the Telemedicine add-on comes from the ZenhCare marketplace.