Support

Use Support for product, billing, access, or operational issues. Include enough detail and attachments for the support team to investigate.

Tickets

Purpose: Ask ZenhCare for technical, billing, account, feature-request, or data-correction help.
Access: Support → Tickets or Create Ticket.
Required fields: Subject (at least five characters), Category, Priority, and Description (at least ten characters).
Priority options: Low, Medium, High, and Urgent. Urgent is intended for blocked billing, login outages, or care-critical workflows.
After submit: ZenhCare opens the new ticket detail page. Do not include patient-identifying clinical details unless support requests them.
Ticket detail: Review status, priority, metadata, conversation, and resolution. Enter a reply and select Send reply.
Statuses: Open, In Progress, Waiting on Hospital, Resolved, and Closed.
Super Admins can change status/priority, add an optional resolution summary, and write an internal note that hospital users cannot see.

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